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Direct Check Q&A

What happens if I change my mind after taking out a payday advance?

At Direct Check you are able to rescind the transaction at no cost before the end of the following business day by returning the full amount of the advance to the provider.

Is my transaction confidential?

Direct Check respects its customers’ privacy. We openly disclose our privacy policies and practices to customers and protect the confidentiality of customers’ personal information.

How is the advance amount determined?

The maximum amount of a payday advance is regulated by the state. In addition to the state-imposed limitation, Direct Check uses the customer’s net income to determine the amount of a payday advance. Because payday advances are income-based, sometimes customers are unable to borrow as much as they would like. Although it limits the amount of money a customer can borrow, this policy serves to protect the consumer by not loaning more than a customer is able to repay.

How are fees established?

Direct Checks fees are competitive and in compliance with applicable state and federal laws.

Is my credit rating checked before I receive an advance?

No, Direct Check does not obtain a credit report, nor do we require that you have a good credit rating or credit history.

What happens if I don’t have the necessary funds to repay the advance on my due date?

Direct Check will work with you in a professional, fair, and lawful manner to collect past due to account. If your check is returned due to insufficient funds, you may be charged a returned check fee. You should also be aware that most financial institutions charge an NSF fee for a returned check. REMEMBER: you are responsible for the full repayment of your account. Direct Check will contact you to collect the amount due and, if necessary, turn your account over to a collection agency.

If my account becomes past due, will I face criminal prosecution?

No. Direct Check does not threaten or pursue criminal prosecution against a customer if his check is returned unpaid. If it becomes necessary and is appropriate, however, we reserve the right to seek civil remedies to collect past due accounts.

If getting a payday advance is such a simple and easy process, why is there so much information in the customer agreement?

The agreement you read and sign prior to receiving a payday advance is a contract that complies with all applicable state and federal disclosure requirements. It fully outlines the terms of the transaction including costs and fees in dollars. Full disclosure provides all the information needed to make an informed financial decision.

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